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Knowledge of CRM 7.0 Territory Management, Activity Management, Account and
Contact Management. Configuration experience a plus.
Experience in Territory Management; Defining territory rules, Realigning territories based on predefined rules. Understanding of Business Rule Framework. Experience in running PROC_REL, TERRMAN and dependent jobs.
In-depth experience in CRM Middleware; Bdoc Modeling, development, troubleshooting and monitoring. Bdoc flow services customizing. Development and enhancement of custom Bdocs for Mobile Sales Application. Solid experience with Admin Console and Replication Modeling ( Subscriptions, Publication and subscription Agent )
In depth experience in ABAP Development including Object-oriented Programming, Reports, BADI, User-exits, Workflow components as well as enhancement points. Strong background in BAPI development and troubleshooting for all integration areas. Understanding IDOC processing, troubleshooting and resolution.
Strong LSMW programming skills for data migration and conversion for Sales Activities and Business Partner mass loads.
Understanding of CRM Web User Interface design, development and troubleshooting.
Thorough understanding of CRM integration with ECC(RFC,tRFC,Idoc), BI ( Extractors ), HR ( Idoc ) ,and other non-SAP systems ( Idoc ). Troubleshoot and resolve issues with document, product, account and HR replication. Familiarity with BI/BW Extractors; Enhancement of generic and custom CRM data sources for BI and extractor checker functionality.
Experience with SAP Mobile Sales Application is a plus.
Understanding of SAP CRM Case Management is a plus.
Management experience (2-3 years) and at least 8-10 years SAP experience, including SAP CRM Middleware and ABAP. Team size is 5 people: operations person, SAP CRM mobile developers, and a CRM administrator. Team is focused on support: mostly problem investigation/solving with minimal development.