Job ID :
Company :
Internal Postings
Location :
Hershey, PA
Type :
Duration :
9 Months
Salary :
Status :
Openings :
Posted :
22 Apr 2019
Job Seekers, Please send resumes to

Must Have Skills (Top 3 technical skills only)*:

  1. SAP PLM
  2. Recipe Development
  3. S4HANA

Nice to have skills (Top 2 only):

  1. Fiori
  2. PLM WUI Technical

Detailed Job Description:

  • Support SAP PLM on S/4HANA and work with business SMEs, client IT and Infosys offshore team to resolve the issues in a timely manner. Facilitate knowledge transfer from the implementation partner to offshore resources. Ensure that all key enhancements are understood and documentation received.
  • Attend status update meetings and create weekly and monthly status reports for the support tickets.
  • Handle escalations and provide expert guidance to support team on resolution of complex issues.
  • Support high priority issues or provide work around within US time zone before handing over to the offshore team
  • Ensure all solutions are properly documented.
  • Work on continuous improvement through further enhancements in the solution.
  • Through all the above efforts, ensure that the solution is in a stable state with predictable ticket volume in less than six month.

Minimum years of experience*: 8+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

  1. Production Support
  2. Offshore Coordination
  3. Reporting

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes