Job Seekers, Please send resumes to firstname.lastname@example.org
Detailed job description:
- Bachelor’s degree or foreign equivalent required.
- Minimum 5 - 7+ years of experience in contact center telephony
- Good Knowledge in ICM Scripting and UCCE Configuration experience in production environment.
- Understanding of reporting and CTI applications.
- Must handle independently Cisco ICM Scripting Development Work, ICM Configuration and L3 Roles.
- Exposure in UCCE & CVP Trouble shooting.
- Good Knowledge in cisco CVP Call Flow development
- Experience in VXML, GrXML, Java, J2EE, ASR, Call Center Telephony and IVR development platforms such as Cisco.
- Ability to assess and resolve complex problems with clean and intuitive designs
- Native-level fluency in American English
- Experience and desire to work in a Global delivery environment
Minimum years of experience*: 5
Interview Process (Is face to face required?) No