Job Seekers, Please send resumes to email@example.com
Minimum years of experience*: 4
Responsibilities you would expect the Subcon to shoulder and execute*:
- Leads a matrixed team of implementation project resources (Implementation Consultants, Field Engineering, eForms Fulfillment, Networking, etc) in the execution of remote and onsite client software implementations.
- Completes onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the client
- Goes on - site to dealership locations to supervise the training and implementation activities as required.
- Maintains singular accountability for all aspects of the implementation process by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
- Acts as primary implementation point of contact and escalation point for project stakeholders including all functional departments, Clients, and Third Party Suppliers.
- Develop implementation Project Plan to include project scope, resource requirements, key milestones, risk mitigation plan and installation success criteria.
- Provides status updates, tracks open issues, and works with all internal groups to resolution as required.
- Develop, track and report key implementation progress metrics
- Ensure Client satisfaction through follow-up, client responsiveness and thorough communication
- Claims contract lines in accordance with billing and Sarbanes Oxley guidelines
- Qualifications & Job Requirements
- Automotive dealership experience preferred
- Bachelor’s degree or equivalent experience preferred
- Experience with planning and executing customer-facing implementation or product delivery projects
- Demonstrated influence and leadership ability in a matrixed environment
- Demonstrated experience managing multiple priorities and balancing competing priorities.
- Excellent interpersonal/communication and presentation skills
- Ability to travel 75% of the time
- Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner
Interview Process (Is face to face required?) Yes
Does this position require Visa independent candidates only? No