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Project:

- The SDC Infrastructure Engineer is expected to have broad expertise in Data Center infrastructure architecture including Server Architecture, Security Architecture, Network Architecture, Storage Architecture, and Disaster Recovery.
- The SDC Infrastructure Engineer will collaborate with all IT teams, in a remote capacity, to implement infrastructure and address issues with services deployed at the Second Data Center located in Springfield, MA.

The SDC Infrastructure Engineer will provide support for the following SDC areas:
- WAN/LAN and VoIP network architecture and administration.
- Administration of Core Telecommunications and Network protocols and equipment such as routers, switches, PBX, QoS, etc.
- Storage administration and replication technologies.
- Knowledge of security concepts such as firewalls, DNS, VPN.
- Knowledge of relational databases (Oracle and MS SQL) and Oracle RAC.
- Broad background of Server Administration – Windows, Linux, Mainframe, Unix, Virtualization.
- Microsoft Exchange and Active Directory Expertise and administration.

Objectives:
- Provide on-site Tier II support for services deployed at the Second Data Center (as needed).
- Provide on-site assistance with Disaster Recovery exercises and support in the event of a Disaster (as needed).
- Collaborate with IT resources on issue resolution in a remote capacity.
- Hands-on leadership and technical acumen to resolve deployment and configuration issues across technologies.
- Provide technical expertise in accordance with Standards.
- Work with vendors.

Qualifications:
- Experience with IT service delivery procedures including infrastructure management, capacity planning, backup & recovery, disaster recovery, and monitoring.
- Coordination of IT service management processes, with preference for IT Infrastructure Library (ITIL).
- Experience with an SDLC methodology.
- Excellent interpersonal skills necessary to interact effectively with technical resources from multiple organizations and to get the appropriate resources working together in a timely manner.
- Demonstrated ability to handle multiple and changing priorities effectively.
- Ability to identify and implement technical process improvements.
- Able to understand and articulate the importance of achieving goals and meeting deadlines.
- Strive to develop own technical and management skills.
- Work on issue update and resolution.
- At least 3 years’ experience in the IT industry in positions of progressive technical responsibility.
- At least 1 year experience in IT project implementation including development and execution of Technical plans.

Note: May require some evenings/weekend work