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Technical Hiring Criteria (Must Haves):

• Programming Languages: .NET
• Platform/Environment: Dynamics D365 Customer Engagement(Dynamics CRM)
• Database Management System: SQL
• Years of experience on each of the Technical must have skills: 3 years
• Any Certifications required: Dynamics CRM certifications preferred

Detailed Job Description:

• The resource will be part of the team helping to resolve issues raised by end customers.
• He should have a functional/Technical knowledge of the product.
• He will interact with the end customers, understand the issue, analyze it and provide resolutions.

Minimum years of experience*: 7

Certifications Needed: Yes

Responsibilities you would expect the Subcon to shoulder and execute*:

• The resource needs to resolve minimum of 40 issues in a month.
• The issue resolved should also meet all the KPIs finalized with the client.

Interview Process (Is face to face required?) No