Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

1. UCCE and ICM expert
2. Stakeholder management
3. Tech arch skills

Nice to have skills:

1. Installation and Troubleshooting
2. Analyse historical data

Technical Skills:

1. Unified Contact Center Enterprise (UCCE)
2. Cisco Voice Portal (CVP)
3. Contact Center Management Portal
4. Cisco Unified Intelligence Center
5. Cisco Unified Communication Manager (CUCM)
6. Cisco Unity Connection (CUC)
7. Voice Gateways and VXML Gateways
8. Cisco Unified Border Element(CUBE)
9. Virtualization of UCS on B,C 240 Series, E 120/140 M2 series
10. Cisco Agent Desktops(CAD, CTIOS, Finesse)
11. Cisco Jabber
12. Paging Relay
13. QM, WFM and IP Voice loggers (Cisco Media sense, Nice and Verint)
14. MS SQL 2000/2008/2012
15. ICM custom Scripting
16. Cisco PSTN Gateway(PGW)

Detailed Job Description:

• Candidate has to work on Support tickets, Get involved in Performance tuning, Monitor UCCE servers, Work with Client and business on new projects and upgrade projects
• Experience with Troubleshoot call routing, scripting, and configuration of UCCE.
• Experience with multisite configurations or large system administration role preferred. The network is a Cisco environment supporting servers, users, IP Telephony and Call Centers.
• Installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for VoIP Voice Over Internet Protocol deployments including QOS Quality of Service, COS Class Of Service VLANs

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Tech arch skills
2. Stakeholder management
3. End to end project handling

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No