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Must Have Skills (Top 3 technical skills only)*:

1. Utilize ITIL best practices to identify and analyze patterns and trends of Major Incidents from a variety of data sources
2. Basic to advance knowledge of IT Service Management processes Configuration, Change, Release, Incident, Problem, Service Desk, Availability and Continuous Service Improvement
3. This role is responsible to perform on a team to support the lifecycle of problems, from logging through investigations and remediation of root cause, tracking resolution activities.

Detailed Job Description:

• This role is responsible to perform on a team to support the lifecycle of problems, from logging
• Through investigations and remediation of root cause, tracking resolution activities.Basic to advance
• Knowledge of IT Service Management processes Configuration, Change, Release, Incident, Problem,
• Service Desk, Availability and Continuous Service Improvement. Utilize ITIL best practices to identify
• And analyze patterns and trends of Major Incidents from a variety of data sources.

Minimum years of experience*: 5+

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. This role is responsible to perform on a team to support the lifecycle of problems, from logging through investigations and remediation of root cause, tracking resolution activities.
2. Basic to advance knowledge of IT Service Management processes Configuration, Change, Release, Incident, Problem, Service Desk, Availability and Continuous Service Improvement
3. Analyze root cause, known errors, and track resolution and corrective actions to ensure the root cause does not reoccur

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes