Required / Desired Skills | | | |
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Skill | | Required / Desired | | Amount of Experience | | Expertise Rating | Call Center Operations experience Tier 1 phone support | | Required | | 3 Years | | 3 - Expert | Remedy Call Tracking System or equivalent | | Required | | 1 Years | | 2 - Proficient | Bomgar Remote Control or equivalent Remote Control software | | Required | | 18 Months | | 2 - Proficient | AVAYA ACD Call Routing System or equivalent | | Required | | 1 Years | | 2 - Proficient | MS Office 2007 and 2010 product suite support, troubleshooting, etc. | | Required | | 2 Years | | 2 - Proficient | Microsoft's XP operating system, basic configuring and troubleshooting | | Required | | 2 Years | | 2 - Proficient | Basic hardware/Printer/Application support, installation & troubleshooting | | Required | | 18 Months | | 2 - Proficient | Mac OS X in a support and troubleshooting role | | Required | | 1 Years | | 2 - Proficient | Mac for Office and/or iWorks | | Required | | 1 Years | | 2 - Proficient | Hands-on experience w/AD or equivalent for pwd reset, acct creation, etc. | | Required | | 2 Years | | 2 - Proficient | Parallels/Boot Camp/Fusion or other VM software | | Highly desired | | 1 Years | | | Help Desk or other related IT support experience | | Required | | 2 Years | | 2 - Proficient | Customer Service skills | | Required | | 3 Years | | 3 - Expert | Basic troubleshooting skills for XP and Mac environment | | Required | | 1 Years | | 2 - Proficient | |
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