Job ID :
2546
Company :
State of Iowa
Location :
des moines, IA
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Complete Description:

The Desktop Support resource provides technical assistance support and advice to end users for hardware, software and systems. Depending on the level, the Desktop Support staff will provide phone support for activities such as password resets or in-person, hands-on technical assistance to business and technical users.  Calls software and hardware vendors to request service regarding defective products.  Talks to programmers to explain software errors or to recommend changes to programs.  Talks with technical and non-technical co-workers to research problem and find solution. Calls software and hardware vendors to request service regarding defective products. Develops end user instructions Examples could be: How to manage your popup blocker or How to add a printer. Follows quality standards and displays strong customer service skills. Able to work in a team environment. Completes assigned tasks. Possesses strong communication skills; both written and spoken. Trains users on software and hardware on-site.

 

 

1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

 

Candidate must be able to:

-work trouble tickets from system

-solve issues through remote desktop (Log Me In)

-answer how to questions and resolve complex issues related to applications, printers, connectivity

-order equipment and manage the lease replacement programs, 

-setup and install new PC’s,

-maintain a positive outlook, be professional, and provide excellent customer service

 

Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week

 

EMPHASIS on Active Directory experience.

 

Skills:

Skill

Required / Desired

Amount

of Experience

 

Troubleshoot Windows 7 or Windows XP

Required

3

Years

Remote desktop troubleshooting tools

Required

3

Years

Windows Servers

Required

3

Years

Troubleshoot Printers

Required

3

Years

Troubleshoot Network Environments

Required

3

Years

Troubleshoot Desktops

Required

3

Years

Troubleshoot Applications

Required

3

Years

Active Directory

Required

3

Years

A+ Certification

Nice to have

 

 

 

Some work may be required outside of M-F (7 to 5) with a work week not to exceed 40 hours. Do you accept this requirement?