Job Seekers, Please send resumes to resumes@hireitpeople.com

Short Description: IT ServUs Desktop Phone Support
Complete Description: Provides customer technical phone support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The preferred candidate must be able to communicate problems/issues to customers in a non-technical manner. The preferred candidate must have excellent verbal skills in order to explain directions and provide basic communication to the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills. The candidate must be able to work as a team member independently. This is a call center that operates 24x7, candidate must be flexible with possible shifts. The preferred candidate will be subject to written and scenario based testing in: Customer Service, Microsoft and Mac proficiencies.
Behavior Characteristics: Must be composed in the face of client distress and hostility. Must have excellent verbal communication skills

Required / Desired Skills

Skill	Required / Desired	Amount of Experience	Expertise Rating
Call Center Operations experience Tier 1 phone support	Required	3 Years	3 - Expert
Remedy Call Tracking System or equivalent	Required	1 Years	2 - Proficient
Bomgar Remote Control or equivalent Remote Control software	Required	18 Months	2 - Proficient
AVAYA ACD Call Routing System or equivalent	Required	1 Years	2 - Proficient
MS Office 2007 and 2010 product suite support, troubleshooting, etc.	Required	2 Years	2 - Proficient
Microsoft's XP operating system, basic configuring and troubleshooting	Required	2 Years	2 - Proficient
Basic hardware/Printer/Application support, installation & troubleshooting	Required	18 Months	2 - Proficient
Mac OS X in a support and troubleshooting role	Required	1 Years	2 - Proficient
Mac for Office and/or iWorks	Required	1 Years	2 - Proficient
Hands-on experience w/AD or equivalent for pwd reset, acct creation, etc.	Required	2 Years	2 - Proficient
Parallels/Boot Camp/Fusion or other VM software	Highly desired	1 Years
Help Desk or other related IT support experience	Required	2 Years	2 - Proficient
Customer Service skills	Required	3 Years	3 - Expert
Basic troubleshooting skills for XP and Mac environment	Required	1 Years	2 - Proficient