Required / Desired Skills | | | |
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Skill | | Required / Desired | | Amount of Experience | | Expertise Rating | IT Help Desk Desktop support | | Required | | 4 Years | | 3 - Expert | Configuring and installing WinXP based PCs, printers, and desktop assets | | Required | | 4 Years | | 3 - Expert | IT Customer support for software, hardware realted issues | | Required | | 4 Years | | 3 - Expert | Troubleshooting PC issues | | Required | | 4 Years | | 3 - Expert | IT asset tracking, monitoring, reporting, decomissioning | | Required | | 4 Years | | 3 - Expert | Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy) | | Required | | 2 Years | | 2 - Proficient | LanDesk | | Highly desired | | 2 Years | | 2 - Proficient | A+ certification | | Highly desired | | 0 | | | Norton Ghost | | Required | | 1 Years | | 2 - Proficient | |
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