Job ID :
Company :
DC Government
Location :
Washington, DC
Type :
Duration :
12 Months
Status :
Openings :
Posted :
24 Feb 2012
Job Seekers, Please send resumes to
Short Description: 
Desktop Support Technician with 4-7 Years of experience

Complete Description: 
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration 

Must also be experienced troubleshooting User account, access and security issues 
Behavior Characteristics: 
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.
  Required / Desired Skills     
SkillRequired / DesiredAmount of ExperienceExpertise Rating
IT Help Desk Desktop supportRequired4  Years3 - Expert
Configuring and installing WinXP based PCs, printers, and desktop assetsRequired4  Years3 - Expert
IT Customer support for software, hardware realted issuesRequired4  Years3 - Expert
Troubleshooting PC issuesRequired4  Years3 - Expert
IT asset tracking, monitoring, reporting, decomissioningRequired4  Years3 - Expert
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)Required2  Years2 - Proficient
LanDeskHighly desired2  Years2 - Proficient
A+ certificationHighly desired 
Norton GhostRequired1  Years2 - Proficient