Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Incident Management Triage and Resolution: Engage our regional business partners through the global ticketing system by reviewing and providing the initial analysis for new production incidents related to all company digital properties.
• Process Improvements and Documentation: Create and update documentation of existing processes. Coordinate with product teams to develop new triage processes for new products and updates to existing products.
• Technical Liaison with Regional Business Teams: Facilitate review and priority sessions with regional teams in order to gain continuous feedback.
• Develop comprehensive understanding of the business processes as well as a strong working rapport with business users.
• Acquire the necessary knowledge to understand how the digital platforms are connected to the Content Management Systems, Product Information Management System, Middleware and ERP systems.
• Data-Driven Analysis/AIOps: Develop new methods of using data to support the automation of triage activities.

 Minimum Requirements/ Qualifications:

• Bachelor degree in Computer Science or equivalent experience.
• 2 - 4 years of related business experience.
• Strong written and oral communication skills. Ability to communicate with internal customers in a nontechnical manner.
• Experience directly interacting with business support teams and/or direct customer support.
• Must be able to work effectively as a member of a team in a matrix reporting environment.
• Must possess strong problem solving and troubleshooting skills.
• Be performance driven and perform well with minimal supervision.
• Be a quick learner and be open to working on new technologies if needed.
• Prior work experience in one of WebSphere Commerce, Commergent or Hybris would be strong plus.
• Experience in Agile delivery methodology.
• Experience working with GIT, JIRA, and Confluence would be nice to have.
• Be flexible to work with some overlapping work overs onshore counterparts if needed and attend onshore calls
• Experience working with Java, Spring, Web Services and AWS would be nice to have.
• Proficiency in English.

Experience required: 4 Years