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1. Genesis IVR production support experience
2. Experience on eGain email Management platform is a plus
3. Core Java

1. General desktop application troubleshooting experience
2. Good or strong communication skills

• Genesis IVR production support experience
• Core Java
• Experience on eGain email Management platform is a plus
• General desktop application troubleshooting experience
• Good or strong communication skills

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Genesis IVR production support experience
2. Experience on eGain email Management platform is a plus
3. Core Java

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No