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Short Description:

Provide oversight of messaging/directory services (MDS) as provided by the IT Infrastructure vendor on behalf of the Commonwealth. 

Complete Description:

MDS oversight and providing subject matter expertise -  not a hands-on system administrator

• Negotiating conditions of satisfaction and commitments for individual customer MDS requests and ensure the IT infrastructure provider delivers against the commitment.

• Driving customer satisfaction via issue/problem resolution.

• Representing customer on special projects, work requests, or ad hoc requests (document management, service rollouts, etc.) measured by documented communication interaction and solution status and feedback.

• Providing guidance on services provided by vendor partners, having an understanding of supporting contracts, and working with contract managers as needed for contractual interpretation.

• Leverage the ITIL framework in the oversight of IT infrastructure services.

• Drive the development of new MDS services.

Skills:

Skill        Required / Desired          Amount               of Experience

Microsoft Active Directory administration            

Required             2              Years

Microsoft Exchange services      

Required             2              Years

DNS       Required             2              Years

IT Infrastructure vendor management  

Required             3              Years

ITIL Foundations certification or equivalent experience 

Required             1              Years

Bachelors Degree           

Desired                               Days

strong written and verbal skills 

Required             8              Years

Project Management experience            

Desired                2              Years