Job ID :
Company :
Internal Postings
Location :
Folsom, CA
Type :
Duration :
12 Months
Salary :
Status :
Openings :
Posted :
05 Apr 2021
Job Seekers, Please send resumes to
  • Bachelors degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 6+ years of experience with Information Technology Engineering Skills
Detailed Job Description:
  • The candidate will be part of Client (PC/Laptop) Configuration and Integration including Health component in this role.
  • The ability to manage drivers and firmware release patching in environment by adopting the ones having least failure rate. Reason for release patch can be Health (any specific issue being fixed by the new driver), Latest windows feature update, Information security asks for addressing any specific vulnerability, Driver enhances device s performance
  • Update driver detection from a variety of sources through continual monitoring of the system as a whole. These can be self - detection /monitoring, or from outside companies, business units, or other teams.
  • Update frequency can be at least once a year, handle efficiently multiple platform drivers update as one patch package to limit disruption and reboots for end users
  • The goal is to drive the fault rates as low as possible and let those versions remain for at least 12 months if possible.
  • Expected to own the lower level stack of the PC s for all models supported in the environment (typically ~40+ models).
  • Exposure in any or multiple domains such as WLAN, Graphics, Firmware, BIOS and drivers etc.
  • Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
  • Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
  • Proactive checking for the need to make a change in the environment from a variety of data points, assessing the risks/tradeoffs of that change, prioritizing and driving the release of fix most needed
  • Drive KPI s for respective domain
  • Handling Ticket at level 5 for closure by reaching out the End user, troubleshooting the issue and provide the solution.
  • Work with multiple stakeholders such as site supervisors, Packaging team, deployment team, Build Team etc. to maintain the environment supported by Intel IT
Key Responsibilities:
  • Monitoring day-to-day performance of tech systems
  • Diagnosing, debugging and troubleshooting tech problems
  • Need a strong set of hard tech skills, and a strong basis in current technology
  • Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems
  • Manage allowable fault rates on the platform as per client standards
  • Determine and monitor the overall the performance of the platform/ driver using client provided tools
  • Minimize degradation of performance by working with vendor to improve performance with their driver stack
  • Monthly monitoring of hardware failure rates for all devices in the environment
  • Define KPI s needed for Health and validation team to measure
  • Periodic engagements with HP, Dell, Lenovo, or Microsoft to troubleshoot issues occurring in the environment
  • Smoke Testing Potential Driver Candidates for release and analyzing the potential impacts to performance
  • Follow the defined process for driver and firmware releases.
  • Analyzing driver advisories for impacts to the PC fleet
  • Troubleshoot and close the tickets raised by the end users within the SLA period.
Mandatory Skills:
  • Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers. Example: Wireless, LAN, Serial I/O, Graphics, Audio, Fingerprint reader, Mouse, Keyboard, Blue Tooth, Camera, RST (Storage), Intel Chipset, Management Engines drivers, BIOS and etc.
  • Knowledge of Thunderbolt docking Stations and addressing new issues.
  • Strong understanding of Windows Internals Win-10.
  • General PC Architecture, OS Architecture, Firmware and Driver Architecture/ Framework.
  • Analyze BSODs USDs.
  • Read and Analyze Event Viewer logs.
  • Ability to use available Microsoft and 3rd party tools to analyze PC failures and performance issues.
  • Troubleshoot and analyze complex issues and determine root cause.
  • Domain knowledge: WLAN Network Protocols, Audio, Graphics Standards and Firmware/CSME/TPM.
  • Drive Health KPIs and validation metric definitions.
  • Identify, Assess, and drive implementation of changes to the drivers and Firmware deployed in the environment.
  • Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
  • Knowledge of Windows Performance tools.
  • Strong verbal and written communication skills, with ability to create clear and concise documentation.
  • Platform hardware maintenance.

Nice to have Skills:

  • Expert in Sysinternals suite.
  • Very good in using tools Wind DBG and Performance Analyzer.
  • Understanding of Windows Panther Logs.
  • Windows Telemetry
  • EUCC Driver Engineering¬†