Job ID :
Company :
State of Delaware
Location :
Kent County, DE
Type :
Duration :
6 Months
Status :
Openings :
Posted :
30 Mar 2012
Job Seekers, Please send resumes to

Engagement Type: Contract
Short Description: 
The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.
Complete Description: 
Please note, this is 100% phone support as help desk person. 

This position is initially funded for 6 months, has a high probability for extension. 

This position is a first shift position. 

The Desktop Support Specialist supports in-house teams 

Years of Relevant Experience: 2 to 4 years 
Preferred Education: 2 year associate degree or equivalent study 
Role Description: 
All roles specified in DSS1 plus the following: 
-Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. 
-Role involves email and phone interaction using State systems for helpdesk ticketing 
-Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. 
-Troubleshoot LAN/TCPIP issues 
-Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). 
  Required / Desired Skills     
SkillRequired / DesiredAmount of Experience
Prior Help Desk support work (phone)Required2  Years
Prior experience support for telecommunications outagesRequired1  Years
Troubleshooting connectivity and network availability remotelyRequired1  Years
LAN troubleshootingRequired1  Years
Troubleshooting MS Windows OSRequired1  Years
Prior experience with Verizon ISP connectivityHighly desired1  Years
Prior experience working with Verizon to resolve connectivity over phoneHighly desired1  Years
Prior support of telephony, network and infrastructure related systemsHighly desired1  Years
Prior exp with HP Service Manager (ticketing system)Highly desired1  Years