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Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion.
This position will work for the DC Metropolitan Police Department Automated Traffic Enforcement Unit (ATEU). Responsible for daily and routine testing and maintenance of field units for License Plate Reader (LPR) and new photo enforcement equipment for crosswalks, gridlock, stop signs, speeding, and commercial motor carrier violations.
Behavior Characteristics:
Able to lift up to 100 pounds, able to work outdoors in all types of weather, extremely dependable
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
Expertise Rating |
|
Perform basic electrical work, wiring, and troubleshooting of electrical and data connectivity hook ups for mechanical and electronic equipment |
Highly desired |
1 |
Years |
2 - Proficient |
|
Must be able to prioritize, comply with processes and quality checklists |
Required |
2 |
Years |
2 - Proficient |
|
Maintain accurate records of equipment inventory, assignments and report service data |
Required |
1 |
Years |
2 - Proficient |
|
Good communication skills |
Required |
1 |
Years |
2 - Proficient |
|
Ability to solve problems in the field independently, with judgment to seek help when needed |
Required |
1 |
Years |
2 - Proficient |
|
Field work will occasionally require bending and lifting of as much as 100 lbs. as well as operating hand and power tools. |
Required |
1 |
Years |
2 - Proficient |
|
Ability to independently enter and operate the bucket at heights of up to 32 high so cannot be afraid of heights). Using a ladder also required. |
Required |
1 |
Years |
2 - Proficient |
Candidate must be able to supply a copy of a driver's record with no pointable moving violation over the last 3 years.
