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Detailed Job Description:

• Technical lead with hands on experience.
• Client interaction experience.
• Team management (onsite-offshore interaction)
• Vendor co-ordination.
• Windows, IIS , SQL
• Weblogic knowledge added advantage.
• The candidate shall monitor the all of the applications under support, document and analyze problems, and publish maintenance schedule
• Maintains current knowledge of relevant technologies as assigned
• The candidate shall serve as part of a team responsible to maintain an system availability rate of 99.99%
• Troubleshoot, and resolve any reported problems
• Perform application performance tuning Support the creation of the `Go Live` plan and manage the assigned activities in the plan.
• Support the creation of the `Go Live` plan and manage the assigned activities in the plan.
• The candidate shall review the governing regulations to ensure proper program support
• The candidate shall monitor, update, and maintain existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment
• Enable best practices
• Process automation
• Maintain SLA, System Availability, Capacity management, and Performance KPI
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Provide Level 3 support for the application. Must be able to support 24 x 7. Also enable production support team to tackle Level 2 support and issues
• Leads and participates in efforts implement processes for application and system monitoring
• Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
• Tests, debugs, implements, and documents programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• Develop work plans and track/report status of assigned projects/tasks
• Liaise with vendor support on all issues
• Fully responsible for problem management activities such as issue resolution and root cause analysis
• Daily monitoring and maintenance activities
• Assist in the day-to-day operations of Operations department
• Perform root-cause analysis of any issues that arise post-implementation and work on solutions related to issue fixing.
• Maintain inventory and system appreciation document.
• Ticket update and resolution for tracking purpose
• Visio diagram for existing setup to clear the existing setup..
• Incident\Problem\Change-management co-ordination.
• TDS to Virtual directory server migration for different applications.

Minimum years of experience*: 5+