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Complete Description:
Oversees the operation of computer hardware systems, ensuring usage as efficiently as possible. Anticipates problems and takes preventative action that may occur during operations. Operates computer hardware systems to process business, scientific, engineering, or other data, according to operating instructions. Records inventory and tracking of all hardware and software. Performs updates and patches on hardware equipment. Sets up meetings using video and audio telecommunicaiton equipment. Responsible for employee systems office moves. Repsonsible for stocking incoming hardware equipment. Responsible for copier machines and the refils of toner, waste containers, filters and contacting the vendor for break fix problems.
Solves routine IT problems, configures user software, sets up computers, creates and deletes accounts, configures back-up and restore options. Knowledge of Active Directory for user accounts.
Behavior Characteristics:
Good team player, gets along well with IT team and users. Enthusiastically takes on new tasks. Diligent; sees tasks through to the end.
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
Expertise Rating |
|
Experience in Windows XP |
Required |
3 |
Years |
2 - Proficient |
|
Experience in MS Outlook |
Required |
3 |
Years |
2 - Proficient |
|
Experience in Intell-based computer hardware |
Required |
3 |
Years |
2 - Proficient |
|
Experience in ticket tracking database |
Required |
1 |
Years |
2 - Proficient |
|
Experience in responding to trouble tickets |
Required |
1 |
Years |
2 - Proficient |
|
Experience in solving user computer problems |
Required |
1 |
Years |
2 - Proficient |
