Job Seekers, Please send resumes to firstname.lastname@example.orgDetailed Job Description:
- Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
- User Ticket management (Backlog review, User interface and manual prioritization)
- Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries form respective Managers
- Being involved in Operational risk reduction programs and Change control processes.
- Understand current queue of work items handed over across shifts and review criticality/priority
- Track and ensure progress on allocated queue/mentor team members where necessary
- Planned/unplanned events Support BCP, Migration, Holiday activities, Open for 24*7 shift availability
- Meetings Represent the cluster for Scorecard reviews, Feedback trackers
- Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language etc.
- Must have experience in monitoring resolving US Business End Of Day Autosys jobs in investment banking environment.
- Must have any programming language knowledge for deep dive analysis on Incident resolution user enquiries.
- Good communication with analytical and problem solving skills
- Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas
- Knowledge on ITIL processes
- Change management
- Incident management
- Problem management
- Strong understanding of capital markets and in - depth understanding of Margin processing and back office operations in any investment bank.
- Experience in trade processing and regulatory restrictions..
- Experience in code processing along with debug skills.
- Good to have 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow management, Trade Exception Resolution and Payment system.
Educational Qualifications: Bachelor s/Master s degree in Computer Science / Information Technology
Minimum years of experience*: 5+
Certifications Needed: No
Interview Process (Is face to face required?): No
Does this position require Visa independent candidates only? No