Job ID :
Company :
Internal Postings
Location :
Type :
Duration :
12 Months
Salary :
Status :
Openings :
Posted :
07 May 2021
Job Seekers, Please send resumes to
Detailed Job Description:
  • Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
  • User Ticket management (Backlog review, User interface and manual prioritization)
  • Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries form respective Managers
  • Being involved in Operational risk reduction programs and Change control processes.
  • Understand current queue of work items handed over across shifts and review criticality/priority
  • Track and ensure progress on allocated queue/mentor team members where necessary
  • Planned/unplanned events Support BCP, Migration, Holiday activities, Open for 24*7 shift availability
  • Meetings Represent the cluster for Scorecard reviews, Feedback trackers
Skills / Experience Requirements:
  • Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language etc.
  • Must have experience in monitoring resolving US Business End Of Day Autosys jobs in investment banking environment.
  • Must have any programming language knowledge for deep dive analysis on Incident resolution user enquiries.
  • Good communication with analytical and problem solving skills
  • Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas
  • Knowledge on ITIL processes
  • Change management
  • Incident management
  • Problem management
  • Strong understanding of capital markets and in - depth understanding of Margin processing and back office operations in any investment bank.
  • Experience in trade processing and regulatory restrictions..
  • Experience in code processing along with debug skills.
  • Good to have 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow management, Trade Exception Resolution and Payment system.

Educational Qualifications: Bachelor s/Master s degree in Computer Science / Information Technology

Minimum years of experience*: 5+

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No