Job ID :
Company :
Internal Postings
Location :
Groveport, OH
Type :
Duration :
6 Months
Salary :
Status :
Openings :
Posted :
14 May 2021
Job Seekers, Please send resumes to
Must Have Skills:
  • PBX
Product knowledge:
  • Avaya Communication Manger Core (ACM) and Gateway
  • Avaya Modular Messaging (MM)
  • Avaya One - X Portal
  • Avaya Session Manager (ASM)
  • Avaya System Manager (SMGR) and System Platform (SP)
  • Avaya Application Enablement Services (AES)
  • Avaya Interactive Voice Response (IVR), Voice Portal (VP) and Enterprise Portal (AEP)
  • Avaya Call Management System (CMS)
  • Nice voice logger
  • Avaya Aura Contact Center (AACC)
  • SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).
Detailed Job Description:
  • Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC s, T1 and E1 concepts.
  • Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
  • Experience on Multi-Vendor OEM for Voice, Video Call Center application integration.
  • Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
  • Provide inputs for capacity management.
  • Has good understanding of ITIL process and perform Incident, Problem and Change management.
  • Perform Root Cause Analysis and perform procedures to eliminate the cause.
  • Maintain and contribute to troubleshooting knowledgebase.
  • Perform trend analysis.
  • Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
  • Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications.
  • Continuously review/Update operational documentation for Contact Center.
  • Perform proactive monitoring, upgrade and patch management.
  • Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
  • Identify appropriate support tool and recommend during implementation.
  • Identify components for proactive monitoring and preventive maintenance with health check periodically and document the process/steps.

Minimum years of experience: 7+