Job ID :
3129
Company :
State of Delaware
Location :
dover, DE
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Short Description:

 

The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams.  This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.

 

Complete Description:

Please note, this is 100% phone support as help desk person.

 

This position is initially funded for 6 months, has a high probability for extension.

 

This position is a first shift position.

 

The Desktop Support Specialist supports in-house teams

 

DSS

Years of Relevant Experience: 2 to 4 years

Preferred Education: 2 year associate degree or equivalent study

Role Description:

All roles specified  plus the following:

-Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. 

-Role involves email and phone interaction using State systems for helpdesk ticketing

-Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

-Troubleshoot LAN/TCPIP issues

-Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).

 

 

Skills:

Skill

Required / Desired

Amount

of Experience

 

Prior Help Desk support work (phone)

Required

2

Years

Prior experience support for telecommunications outages

Required

1

Years

Troubleshooting connectivity and network availability remotely

Required

1

Years

LAN troubleshooting

Required

1

Years

Troubleshooting MS Windows OS

Required

1

Years

Prior experience with Verizon ISP connectivity

Highly desired

1

Years

Prior experience working with Verizon to resolve connectivity over phone

Highly desired

1

Years

Prior support of telephony, network and infrastructure related systems

Highly desired

1

Years

Prior exp with HP Service Manager (ticketing system)

Highly desired

1

Years

Prior ex with Service Now (Ticketing System)

Nice to have

 

 

 

 

Where has the contractor been responsible for telecommunications troubleshooting in a helpdesk role?

 

What type of ticketing systems has the candidate used?

 

Is the candidate available for round one, in-person interview?