Job ID :
Company :
DC Government
Location :
Washington, DC
Type :
Duration :
6 Months
Status :
Openings :
Posted :
04 Apr 2012
Job Seekers, Please send resumes to

Engagement Type: Contract

Duration : 6 Months

Location : washington DC


Short Description:

Technical Data Center Support Technician

Submit your resumes before 04/09/2012


Complete Description:

The District of Columbia Office of the Chief Technology Officer Infrastructure Services has requirement for a well qualified Technical Data Center Support Technician. The candidate will be a member of cross function team of engineers and programs encompassing Facilities, Physical Security, Network Management (LAN, WAN) and Server/Open Systems. The Technical Support Technician troubleshoots hardware, network issues and serves as the focal point for remote hands and facilities management at the District of Columbia data centers. Technician will also be responsible for any upgrades and new builds on Data Center floor.


The position also serves as a Facilities Operations Specialist responsible for ensuring Data Center computer operations run efficiently and that services are expertly and consistently provided, to provide District wide notifications of service disruptions, and to provide limited service desk routing for government clients outside normal business hours. This department operates 24 hours, 7 days a week – every day. Position requires shift work and on-call rotation.


Job Requirements:

•             A minimum of 3 years experience with critical infrastructure systems, including new facility construction, mechanical and electrical upgrades of existing facilities, and other related construction work.

•             Extensive knowledge of advanced electrical and mechanical systems including switchgear, backup diesel generators, uninterrupted power supplies, power distribution units,  chillers, cooling towers, air handling units, security monitoring systems, and fire detection/suppression systems.

•             Demonstrated experience in project management including managing technical consultants and maintaining project schedules and budgets and issuing RFPs write purchase orders and review and approve invoices.

•             Extensive knowledge of and experience with National Electrical Code, NFPA documents, EIA/TIA, and building codes.

•             Ability to work independently and as part of a team on power quality studies, capacity studies, remediation, UPS and emergency power strategy, short circuit and load coordination studies, and control system strategies.

•             Knowledge and experience with the Microsoft Office program suite.

•             Ability to learn and maintain any chosen Data Center Infrastructure Management software system

•             Experience in cabling - including fiber (single & multimode), coax, copper runs (CAT6), etc. In depth understanding of rack space management, patch cable management, power allocation and management

•             Basic understanding of Server, SAN and Networking technologies

•             Perform Electrical/Mechanical Calculations (Volts/Amps/Watts conversions)

•             Knowledge of IEEE specifications for systems and network cabling (distances)

•             Familiar with Power requirements for data center hardware and HVAC requirements for a data center facility (Certification Preferred)

•             Experience with Linux, and Windows operating systems and Networking Hardware (Cisco) preferred

•             Works with managers and staff on ensuring the cleanliness of the data center, organize the racking, stacking, and management of the power needs, ensuring Patch cables are run, and logistics, transportation, and asset management of data center devices.  Directs placement of all equipment based upon space, power, and cooling allocations.

•             Provides oversight for Capacity Planning, Power Management (UPS included), cooling and space management for the data center and network operations center; mechanical and electrical retrofit upgrade projects in data centers; and support other non construction project activities such as environmental and safety compliance whether on phone or on premises.

•             Provides infrastructure production support to the various teams including: Server, SAN, Networking, Computer Operations and Security; assess and report power, space, and cooling usage on a regular and timely basis; assist in supporting audit initiatives; and in the creation and management of documentation, reporting, and metrics

•             Ability to lift up to 75lbs.



•               Monitor and Operate Data Centers critical functions and facilities to meet or exceed Service Levels.

•              Measure and record vital statistics related to data center environments and produce appropriate reports, including not limited to shift, incident and weekly reports.

•             Provide “Remote Hands” assistance, as requested by support teams and customers.

•             Escort vendors and guests, as it is necessary track visits and maintenance activities using established standards. 

•             Must be able to learn quickly and adapt to new solutions / programs / ideas.

•             Respond physically to trouble situations within the local facility and conduct troubleshooting (including of server and network elements) as may be required.

•             Conduct routine walk through of local facility, correcting both appearance and functional imperfections

•             Provide hospitable and enthusiastic assistance to customers and prospects,

•             Monitor, correct, and report observed infractions of security policies and procedures.

•             Communicate regularly with peer Technicians in other Team facilities regarding operational situations and health of data center facilities.

•             Contribute suggestions for improvements in the quality, integrity, and efficiency of operations regularly

•             Adapt to temporary shift schedule changes required to deal with absences of other personnel

•             Moving and installation of cabinets and relay racks.

•             Hardware installation including: shelves, power strips, rails, cable management, and customer equipment.

•             Other duties as may be assigned by direct or facility management.


Required  Skills

Experience with fault isolation and troubleshooting LAN/WAN networks                Required 2 Years 2 - Proficient

Experience working with networking equipment such as routers & switches         Required 2 Years 2 - Proficient

Experience working with Servers/Open systems including VM infrastructure        Required 2 Years 2 - Proficient

Installing/moving equipment and cabling on a large-scale basis                                 Required 2 Years 2 - Proficient

Knowledge of common network protocols such as TCP/IP                                          Required 2 Years 2 - Proficient

Technical & functional knowledge of data centers & lab infrastructures                 Required 3 Years 2 - Proficient

Working knowledge of building management systems                                                 Required 3 Years 2 - Proficient

Working knowledge of construction of critical facilities environments                    Required 3 Years 2 - Proficient

Working knowledge of electrical and mechanical systems,                                         Required 3 Years 2 - Proficient

Working knowledge of equipment maintenance                                                          Required 3 Years 2 - Proficient

Working knowledge of Fire and Security building systems operations & safety      Required 2 Years 2 - Proficient

Working knowledge of fire detection and protection systems,                                  Required 2 Years 2 - Proficient

Working knowledge of HVAC and Power systems operations & safety                     Required 5 Years 2 - Proficient

Working knowledge of space planning Required 2 Years 2 - Proficient

Working knowledge of telecommunications technologies, systems, and circuits   Required 2 Years 2 – Proficient