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Detailed Job Description:

• Leading the team and onsite-offshore co-ordination daily basis.
• (Windows, IIS and SQl) Hands on application support .
• The candidate shall monitor the all of the applications under support, document and analyze problems, and publish maintenance schedule
• Maintains current knowledge of relevant technologies as assigned
• The candidate shall serve as part of a team responsible to maintain an system availability rate of 99.99%
• Troubleshoot, and resolve any reported problems.
• Perform application performance tuning.
• The candidate shall review the governing regulations to ensure proper program support
• The candidate shall monitor, update, and maintain existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment
• Enable best practices
• Process automation
• Maintain SLA, System Availability, Capacity management, and Performance KPI
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Provides second level of technical support for all corporate systems and software components
• Provide Level 3 support for the application. Must be able to support 24 x 7. Also enable production support team to tackle Level 2 support and issues
• Leads and participates in efforts to develop and implement processes for application and system monitoring
• Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
• Tests, debugs, implements, and documents programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• Develops test plans to verify logic of new or modified programs
• Develop and maintain the reporting and dashboard infrastructure for the organization
• Develop work plans and track/report status of assigned projects/tasks
• Liaise with vendor support on all issues
• Fully responsible for problem management activities such as issue resolution and root cause analysis
• Daily monitoring and maintenance activities
• Assist in the day-to-day operations of Operations department

Minimum years of experience*: 5+