Job ID :
Company :
Internal Postings
Location :
Type :
Duration :
12 Months
Status :
Openings :
Posted :
23 Apr 2013
Job Seekers, Please send resumes to


Project Description:

IT experience on multiple platforms/technologies; 

Needs minimal direction for understanding and documenting business processes; 

Needs minimal direction with work in order to meet established timeframes to complete tasks

Beginning to develop Leadership skills and success using skills

Experience working through majority of Systems Development Life Cycle phases

Needs minimal direction and coaching in facilitating requirements gathering sessions

Demonstrated ability to develop and implement organizational skills, specifically creating Project Plans and Controls

Experience with evaluation of existing processes and continuous improvement exercises

Demonstrated strong problem-solving abilities and multi-tasking capabilities

Strong written and verbal communication skills

Ability to work well with Customers at all levels (Leadership and Non-Leadership) and proven success doing so

Ability to work well in a Team environment

Strong organizational skills, specifically creating Project Plans and Controls

Ability to conduct and/or lead discussions with Business Partners and Technology Leadership


Job Responsibilities:

This candidate will be working in the Service Management Team. This person will be representing the Team in meetings/conversations where the ITSM/ITIL people/process/tools are being designed, developed and implemented. These processes and tools affect the HelpDesk and Operations area. The candidate filling this position will be responsible for small scale project management, daily baseline support, and requirements gathering to implement application enhancement releases. 


The candidate will be required to work on multiple projects simultaneously, prioritizing their workload based on priorities stated by the department manager.


The candidate filling this position will be expected to communicate effectively with Business groups at all levels (analysts through executives).


This position may include participation in the weekly on-call rotation responsibilities
Demonstrated ability to understand, use and provide solutions to Incident Mgmt, Change Mgmt, Service Request, Problem Mgmt, Knowledge Mgmt Processes


Facilitate and Scribe at weekly Change Advisory Board meetings 


Required Skills:

BMC Service Desk applications - Incident Management, Change Management, Problem Management, Service Request Management, Knowledge Management.
Prior Business/Technical Analyst experience