Job ID :
3407
Company :
DC Government
Location :
washington, DC
Type :
Contract
Duration :
12 Months
Status :
Active
Openings :
2
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127
Short Description:
Desktop Support Technician Level 2 4-7 Years Please submit all candidates by 6:00pm on May 23, 2013.

Complete Description:

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop ITassets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration Must also be experienced troubleshooting User account, access and security issues

Behaviour Characteristics:
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.

Required Skills:

 

Skills

Required yrs of Exp

Expertise

IT Help Desk Desktop support

Required 4 Years

3 – Expert

Configuring and installing WinXP based PCs, printers, and desktop assets

Required 4 Years

3 – Expert

IT Customer support for software, hardware related issues.

Required 5 Years

3 – Expert

Troubleshooting PC Issues

Required 4 Years

3 – Expert

IT asset tracking, monitoring, reporting, decommissioning

Required 4 Years

3 – Expert

Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)

Required 2 Years

2 – Proficient

LanDesk

Highly Desired 2 Years

2 – Proficient

A+ Certification

Highly Desired

 

Norton Ghost

Required 1 Years

2 – Proficient


Questions:

Question 1

Does the contractor acknowledge that this work would require moderate physical demand including lifting and carrying assets up to 25lbs, as w ell as bending, lifting, crouching or other similar physical demands?

Question 2

 Does the contractor acknowledge that this work may require tasks to be performed after hours or during weekends?