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State of Florida
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28 May 2013
Job Seekers, Please send resumes to
Customer Support Analyst from Department of Health.

Along with the resume(s), please provide at least 3 references for each consultant (name, position title, phone, email and address of the consultant’s supervisors for the past 5 years).
I look forward to hearing from you.

Position Code, Title and Location:7084 - Customer Support Analyst - Tallahassee, FL
Start Date: ASAP
Est. Duration of 1st stage: 1 year
Type: Contract
Remote or Onsite: On location at the Client's site 100% of the time. No telecommuting or remote work.
Additional Information:Health Care and Benefits Available. Successful Completion Bonus is Available.
Description:Our Client, a government health organization, is looking for a Customer Support Analyst.
•          Providing End User support for billing functionality in the Health Management System (HMS) including EDI file tracking and collection agencies;
•          Facilitating effective communication between internal subject matter experts, Finance and Accounting staff, application development staff, and external entities;
•          Performing validation of documented business requirements against business processes;
•          Consulting with IT staff, as necessary, to provide detailed information regarding software defects, functional requirements and design of application enhancements;
•          Performing User Acceptance Testing including documentation of test plans;
•          Preparing end user documentation for training and assistance including release documentation, process flows, and help screens.
•          Experience performing business process analysis (2+ years);
•          Experience in customer support (2+ years);
•          Experience working with the Health Management System (HMS) (or other health care information systems) and/or knowledge of business processes in the medical field and county health departments;
•          Experience training and mentoring staff;
•          Experience translating of business process requirements into technical requirements;
•          Experience validating user requirements and coordinate testing activities;
•          Experience with the testing of web-based applications.