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1. POSITION SUMMARY
Under the direction of the Supervisor of Desktop Engineering, the Citrix Engineer is a lead technical member whose primary responsibilities include management and administration of VDI implementation. Technology solution is comprised of Citrix XenDesktop virtual desktops and XenApp application virtualization.
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2. DUTIES/RESPONSIBILITIES |
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Technology and Application Delivery Support (70%)
• Ensures the stability, integrity and performance of Citrix infrastructure comprised of XenApp, XenDesktop, Provisioning Server, User Profile Management, Receiver and other related components.
• Monitors overall system performance and capacity to ensure service availability
• Participates in the fulfillment of tier 2 and tier 3 service requests
• Extensive participation in IT project management tasks and work related to VDI.
• Implement, maintain and secure roaming profiles and folder redirection to ensure user accessibility and functionality
• Implement security policies, procedures and technologies to ensure secure system access and control
• Perform tasks necessary to fulfill service level agreements for application availability and accessibility
• May perform technical design for major changes to existing Citrix environments
• Conducts regular Citrix maintenance and refresh activities
• Ensures management is aware of all known and identified risks to system availability, performance, reliability and security.
• Perform on-going rationalization of Citrix-based application portfolio and recommend solutions where possible
Team Collaboration and Communication (15%)
• Participate with Systems Engineering team members in developing processes as well as standard operating procedures for desktop systems management and deployment (via group policy, application packaging, etc.) including patch management, change management and control.
• Coordinate with various Systems, Infrastructure, Security and Policy teams to realize and implement industry best practices.
• Occasionally will lead a team of systems and infrastructure professionals
• Establish working relationships between department liaisons, centers and campuses with similar technology interests
• Conduct whiteboard sessions
Documentation (15%)
• Accurately maintains all documentation related to configuration, processes, service records, administration manuals, procedural documentation, etc.
• Develops documentation of program development, infrastructure design and topology
Job Requirements
• Education equivalent to a Bachelor's degree in computer science or a related field or an equivalent combination of education and experience and at least five (5) years of increasingly responsible experience providing IT support in a centralized environment.
• Experience must include at least three (3) years’ experience participating in Citrix virtualization technologies.
• Must have strong Microsoft, Citrix, VMware, network design/implementation, troubleshooting, application packaging and integration, and performance tuning skills.
• Must have strong understanding of Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) and Group Policy Objects (GPOs)
• Demonstrate good judgement in selecting methods and techniques for obtaining solutions.
• Demonstrate thorough knowledge of desktop management concepts such as local profiles, roaming profiles, email profiles and software distribution.
• Demonstrate knowledge and experience centrally managing zero/thin-client endpoint devices
• Demonstrate thorough knowledge of and experience administering operating system and server software including but not limited to: Windows Operating systems (Windows XP and 7), Windows Server 2003 and 2008, MS SCCM Server, Citrix XenDesktop and XenApp Server, VMware ESX v4 and ESXi v5, and Microsoft Office applications (Internet Explorer and Microsoft Office).
• Demonstrate sensitivity and ability to identify key issues critical to the success of a desired product/outcome; the ability to quickly research and collect pertinent information, to integrate essential information, and use that information to define and test options and alternatives; and the ability to develop recommendations and justification for the most productive course of action.
• Excellent verbal, written and active listening skills as demonstrated by the ability to effectively communicate technical information to both technical and non-technical staff, provide instruction and develop, prepare and present effective documentation. Written work must demonstrate knowledge of correct English grammar, punctuation, spelling and word usage.
• Demonstrate ability to maintain strict confidentiality of privileged information, and perform a wide range of duties that require tact, good judgment, diplomacy, organizational skills, flexibility and discretion.
• Strong interpersonal and customer service skills as demonstrated by a professional demeanor and the ability to establish and maintain cooperative working relationships with supervisor and colleagues and provide technical support in a rapidly changing environment to a diverse clientele with varying degrees of technical skill levels.
• Ability to prioritize and manage assignments as demonstrated by accepting and responding positively to changes in assignments and regularly meeting assigned deadlines.
• Must be able to work overtime (including nights and weekends) and be on-call for technical support.
• Knowledge of other areas in IT.
Preferred Requirements
• Citrix Certified Administrator (CCA), Citrix Certified Advance Administrator (CCAA) or other industry-accepted equivalent.
• Microsoft Certified IT Professional (MCITP), Microsoft Certified Systems Engineer (MCSE) or other industry-accepted equivalent.
• Knowledge of other VDI Management tools, including but not limited to Unidesk, Appsense, EGInnovations or similar technologies.
• Information Technology Infrastructure Library (ITIL) certification.
4. SPECIAL CONDITIONS OF EMPLOYMENT
Special Conditions of Employment:
• Travel
• Travel outside of normal business hours
• Other Special Conditions of Employment:
• Travel between locations.
• Must be able to work overtime (including nights and weekends) and be on-call for technical support.
• Background Check(s):
• Human Life/Youth/Property Critical
• Protected/Personal/Sensitive Data Critical
5. EQUIPMENT, MACHINERY, TOOLS OR MOTOR VEHICLES USED:
Desktop and Laptop Computers, Monitors, Smart Phones, Tablets, Printers, Fax Machines, Copy Machines, Scanners, Cables, Dollies, and Computer Peripherals such as keyboards, mice, docking stations, etc.
