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Must Have Skills:

• Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Knowledge of Service Now
• Strong verbal and written communication skills, with ability to create clear and concise documentation
• Strong Team member and lead the team.

Soft Skills:

• Attention to detail, Customer orientation and Influencing.
• Strong communications / Networking.
• Willingness to continually learn new products and technologies.

Detailed Job Description:

• The candidate will be part of Personnal Client Onsite Support Service and holding Site Lead role.
• The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.
• Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT
• Manage the team’s Shift and agility towards requirement changes to support the Personnal Computer – Onsite support services
• Adhere the site for agreed SLA and KPI
• Report the status of individual’s performance, Site performance
• Experience with asset tracking

Key Roles & Responsibilities:

• Monitoring day-to-day performance of tech systems
• Diagnosing, debugging and troubleshooting tech problems
• Need a strong set of hard tech skills
• Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems
• Provide the 8x5 support for PCs at the site/campuses
• Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners
• Knowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.
• Hardware movement between buildings/locations for deployment, repair, and dismantling
• Audit hardware status as needed
• Knowledge of DNS, Active Directory is a strong plus
• Knowledge of Windows 10 and Basic troubleshooting is a Strong plus
• Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop
• Use IT ticketing system to log and track the work
• Coordination with end user to resolve the issue
• Monthly monitoring of hardware failure rates for all devices in the environment
• Troubleshoot and close the tickets raised by the end users within the SLA period
• Can able to lift 50 lbs

Minimum years of experience: 5-8 years

Certifications Needed: No

Top responsibilities you would expect the Subcon to shoulder and execute:

• The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No