Job ID :
Company :
Collective Group
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
18 Jun 2013
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We are seeking a NetApp Engineer for our Professional Services team.  In this role, you will be responsible for providing general support of the customer's NetApp environment including some 450+ controllers and 40+ petabyte of disk in multiple data centers in the Phoenix area as well asIowa, Singapore, and Amsterdam.  You will work for Storage Operations Manager with dotted line to Storage Engineering.



* Day-to-day support of the Storage Environment (Primarily NetApp, but some 3Par and their internal storage solution during on-call weeks, mostly escorting HP techs to replace 3Par disks etc.)
* Monitor DFM Alerts and address
* Hardware Failures (Failed Disk, disk shelves, cards, modules, etc.)
* Submit Change Requests to fix and then fix, usually after hours 9pm or later
* Capacity alerts, review and address with internal teams
* Capacity Planning and monitoring
* Monitor Snapshot and address any issues
* Primary on call (Mon-Sun, 24X7) one week a month
* Secondary on-call (Mon-Sun, 24X7) one week a month, usually follows your primary on-call week
* ONTAP Upgrades
* Shelve Adds
* NetApp Firmware Upgrades
* Coordinate and plan all new NetApp hardware installs (worldwide)
* Work with shipping and receiving to receive hardware
* Work with Data Center on racks and network
* Unbox and rack hardware (cable etc)
* Configure controller
* Coordinate and play point for all break fix issues with NetApp/Partner overseas for NetApp Hardware
* Support OnCommand/DFM
* Support SANscreen
* Storage Hardware Retirement (follow disposal process and paperwork to retire hardware)
* Storage Landscape Document (Visio of entire environment updated yearly)
* Support Cisco MDS Switches
* Misc. other tasks and projects as assigned (migrations, head swaps etc.)
* Work with Sales team to introduce, plan and support new solutions in Weekly Meetings:
   -- Storage Operations/Storage Engineering Meeting
   -- Storage Operations Team Meeting
   -- NetApp/Storage Engineering Meeting
   -- NetApp Sales Team Meeting
   -- GSAM/Storage Operations Meeting

Technical Skills:
* NetApp NAS
* 3Par
* SAN – FC
* Operations Manager (DFM)
* HW/SW Installation
* Change Management
* Storage Capacity Management
* Snapshot
* ONTAP Upgrades
* OnCommand/DFM
* SANscreen
* Cisco MDS, Documentation