Job ID :
3572
Company :
Virginia Information Technology Agency
Location :
richmond, VA
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Complete Description:

 

The Policy and Procedure Specialist acts as an analyst to address Customer Account Management's operational and tactical issues that affect agency and vendor activities.  This position works closely with the CAM's to help them fllow-up, assess and manage the performance of the service provider and to provide proactive and timely support.   The position will write new customer services processes, update old processes and provided processing mapping.  The position will work under the Customer Service Analyst and assist in day to day operational administrative duties including Work Request processing. 

 

Skills:

Skill        Required / Desired          Amount               of Experience

Expert abilities iwth MS Office products, in particular, Visio, Excel and Word.      

Required             7              Years

Strong knowledge of Sharepoint 2010 (for documentation/collaboration).           

Required             7              Years

Demonstrated experienced with process development, documentation and mapping  

Required             7              Years

Excellent verbal and written communication skills            

Required             7              Years

Strong organizational skills          

Required             7              Years

Knowledge of project management       

Required             7              Years

Ability to negotiate and prioritize multiple activites with competing priorities      

Required             7              Years

Undergrad degree in computer science or business-related field             

Highly desired