Job ID :
358
Company :
Virginia Information Technology Agency
Location :
richmond, VA
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
6 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Engagement Type: Contract

Location: Richmond VA

Duration: 6 Months

 

Complete Description:

 

**local candidates strongly preferred

***all interviews will be in person, no exceptions, all on one day (date TBD - could be 4/20, or 4/23) 

****contract will be extended beyond 6/30/12, probably another 6-12 months beyond that date

 

Acts as a liaison between VDOT and VCCC to ensure the delivery of high performance IT support services.  Provides management with recommendations for systems and process improvements.  Troubleshoots software and hardware problems and enhances the level of direct services to field staff.  Works with internal IT staff in the support of enhancements to service delivery methods and procedures to include the delivery of job aids and tools. Installs, maintains, and assist in testings and upgrading of new and existing hardware and software.

Abilty to envision the 'Big Picture' and develop, sell and implement strategic and tactical initiatives in support of IT Support Services.  Knowledge of IT concepts and trends.  Ability to analyze business needs, troubleshoot hardware and software issues, and communicate solutions to staff both in the Central Office and in the field.  Ability to write and speak effectively to individuals and.  Strong analytical and communication skills and some system development methodology experience.  Ability to follow instructions and make decisions based on know facts. 

 

Skills:

Skills

Required/Desired

Amount of Experience

Desktop Operating Systems, Windows 7, XP

Required

2 Years

Helpdesk Software, HP Openview

Required

1 Years

Microsoft Office, 2003,2007, and 2010

Required

2 Years

Troubleshooting hardware and software problems

Required

3 Years

Demonstrated ability to effectively communicate at all levels of organization

Required

3 Years

 

 

Questions:

 

Question 1: Describe your experience trouble shooting and analyzing hardware and software problems.

 

Question 2: Does candidate live within a 50 mile radius of Richmond, VA?

 

Question 3: Does your skills Matrix match your work experience?

 

Question4: Is candidate willing and able to travel to Richmond, VA for a personal interview if the manager is NOT able to conduct a phone interview? A personal interview is always required.