Job ID :
Company :
Virginia Information Technology Agency
Location :
Richmond, VA
Type :
Duration :
6 Months
Status :
Openings :
Posted :
19 Apr 2012
Job Seekers, Please send resumes to

Engagement Type: Contract

Location: Richmond VA

Duration: 6 Months


Complete Description:


**local candidates strongly preferred

***all interviews will be in person, no exceptions, all on one day (date TBD - could be 4/20, or 4/23) 

****contract will be extended beyond 6/30/12, probably another 6-12 months beyond that date


Acts as a liaison between VDOT and VCCC to ensure the delivery of high performance IT support services.  Provides management with recommendations for systems and process improvements.  Troubleshoots software and hardware problems and enhances the level of direct services to field staff.  Works with internal IT staff in the support of enhancements to service delivery methods and procedures to include the delivery of job aids and tools. Installs, maintains, and assist in testings and upgrading of new and existing hardware and software.

Abilty to envision the 'Big Picture' and develop, sell and implement strategic and tactical initiatives in support of IT Support Services.  Knowledge of IT concepts and trends.  Ability to analyze business needs, troubleshoot hardware and software issues, and communicate solutions to staff both in the Central Office and in the field.  Ability to write and speak effectively to individuals and.  Strong analytical and communication skills and some system development methodology experience.  Ability to follow instructions and make decisions based on know facts. 





Amount of Experience

Desktop Operating Systems, Windows 7, XP


2 Years

Helpdesk Software, HP Openview


1 Years

Microsoft Office, 2003,2007, and 2010


2 Years

Troubleshooting hardware and software problems


3 Years

Demonstrated ability to effectively communicate at all levels of organization


3 Years





Question 1: Describe your experience trouble shooting and analyzing hardware and software problems.


Question 2: Does candidate live within a 50 mile radius of Richmond, VA?


Question 3: Does your skills Matrix match your work experience?


Question4: Is candidate willing and able to travel to Richmond, VA for a personal interview if the manager is NOT able to conduct a phone interview? A personal interview is always required.