Job Seekers, Please send resumes to resumes@hireitpeople.com

Complete Description:

**position is located in Fairfax, VA

**local candidates strongly preferred

**manager is only conducting personal interviews for this position, no exceptions

**short term contract, possibility of extension but no guarantee

Qualified candidate will research, organize, write, edit and produce service level agreements, service descriptions, processes, policies and tutorials for use in documents and online mediums intended for internal departmental use and customers.  In most instances, GMU will recommend the overall organization and layout, editorial standards, publication methods, etc.  Candidate must be familiar with writing for the web.

REQUIRED SKILLS:

- Technical understanding of technical matter, process and problem management, and service level agreement subject matter.

- Experience in writing service level agreements, standard operating procedures, technical description and process documents, user guides and requirement documents, and tutorials.

- Solid technical writing skills

- Excellent interpersonal skills – must be able to work in a collaborative environment, research issues, and communicate with others in order to obtain the necessary information to complete projects.

DESIRED SKILLS:

- Knowledge of computer hardware, including servers and PCs

- Knowledge of computer operating systems, including Microsoft Windows XP and Apple Lion OS

- Knowledge of networking hardware functionality, including routers and switches

- Knowledge of Internet and Telecomm technologies and Information Security

-Excellent writing skills

EDUCATION: Bachelor’s Degree in an engineering/technical discipline from an accredited college, or equivalent experience/combined education, with 4 years or more professional experience

Skills:

Skill        Required / Desired          Amount               of Experience

Strong Technical Writing experience - IT Policies, SLAs, Procedures          

Required             4              Years

Writing Skills - IT Policies, SLAs, Procedures         

Required             4              Years

Knowledge of Internet and Telecomm technologies and Information Security   

Required             4              Years

Knowledge of computer hardware, including servers and PCs    

Required             4              Years

Knowledge of computer operating systems, including Microsoft Windows XP and           

Required             4              Years

Knowledge of networking hardware functionality, including routers and swit     

Required             4              Years

ITSM & ITIL Process Knowledge

Highly desired   2              Years

Excellent written and verbal communication      

Required                            Years