Job ID :
3641
Company :
DC Government
Location :
washington, DC
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com

Complete Description:

 

Administrative support functions, including data entry, plan tracking, and basic task assignments. Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.

 

Behavior Characteristics:

Strong communication and customer service skills, ability to multi-task, self-motivated, and detail oriented.

 

Skills:

Skill        Required / Desired          Amount               of Experience    Expertise Rating

Coordinates Agency Telecom carrier operating group activities  

Required             4              Years     3 - Expert

Prepare & schedule requests for agency telecom services and equipment          

Required             4              Years     3 - Expert

Work trouble tickets and coordinates site-surveys          

Required             4              Years     3 - Expert

Review completed work order and trouble ticket resolutions for completeness

Required             4              Years     3 - Expert

Provide support and assistance to agency personnel and technicians     

Required             4              Years     3 - Expert

Stage equipment to be used in fulfillment of work orders            

Required             4              Years     3 - Expert

Procure replacements, stock as appropriate, & maintain inventory records         

Required             4              Years     3 - Expert

Basic understanding of state-of-the-art telecom technology & equipment          

Required             4              Years     3 - Expert

Create and/or maintain accurate & complete databases               

Required             4              Years     3 - Expert

Troubleshoot, diagnose, resolve and document technical service requests          

Required             4              Years     3 - Expert