Job Seekers, Please send resumes to resumes@hireitpeople.com

Experience:

Must have 4+ years with the following:

 UNIX Operating System

·  Demonstrated experience with UNIX OS administration required.

·  Strong shell scripting skills required.

·  High comfort with vi editor required.

·  Relational database and SQL knowledge required (MS SQL Server, Oracle, Sybase preferred)

·  Familiarity with Perl scripting a plus.

·  Any programming experience a plus.

·  Familiarity with source code control system (Serena Dimensions or Serena Changeman DS preferred).

Windows Operatins System

·  Demonstrated experience with Windows OS administration required.

·  Relational database and SQL knowledge required (MS SQL Server, Oracle, Sybase preferred)

·  Any programming experience a plus (.Net or Java)

·  Familiarity with administration of IIS or Websphere.

·  Familiarity with source code control system (Serena Dimensions or Serena Changeman DS preferred).

Description:

Overview:

The Technical Support II will provide general support and technical relationship management for BTS Retirement.  He or she will report directly to the Production Support Manager.  The position requires well rounded skills and experience in various aspects of IT and must be able to foster a creative and collaborative climate with cross-functional groups.

 Responsibilities:

·  Provide technical support to customers, answering complex questions on function and usage of Retirement applications.

·  Perform first level analysis and triage for batch related activities and customer reported problems.

·  Perform scheduled system maintenance and testing related to patch and infrastructure management.

·  Perform change control and code migration activities.

·  Serve as primary support liaison between IT and Business for technology related needs.

·  Provide suggestions for process improvements.

·  Operates under minimal supervision.