Job ID :
Company :
Internal Postings
Location :
Kettering, OH
Type :
Duration :
6 Months
Status :
Openings :
Posted :
03 Jul 2013
Job Seekers, Please send resumes to



Position can be in Kettering, OH or Merriam, KS

Essential Functions:

• Perform programming tasks to continuously improve IVR (Interactive Voice Response) applications to maximize productivity and improve effectiveness

• Perform requirements analysis, design, implementation, code review, testing, deployment and documentation phases of IVR development projects following the SDLC process

• Identify and appropriately handle call flows that are Critical to Compliance

• Perform routine system changes and updates to Oracle databases

• Ensure development standards are being followed

• Document and support existing IVR applications

• Work closely with Lead Designer to better understand and implement projects

• Provide escalated technical support for resolution of production outages, root cause analysis and permanent correction

• Perform other duties and/or special projects as assigned



• Bachelor’s Degree in a Technology related field and a minimum 2 years of experience in developing software using one or more of the following technologies: Java, JSP,JDBC, C, C++, XML, Java Servlets, JavaScript, Apache Tomcat, SQL, VXML, Voice Recognition

• Minimum 2 years of experience developing IVR applications; preferably with Avaya IR and Nuance Natural Language

• Experience using UNIX command line interface, shell scripting, VI editor and other UNIX-based tools

• Familiarity with SDLC methodology


Desired Characteristics:

• Demonstrated ability to manage enterprise wide Windows based applications

• Strong attention to detail and quality of service

• Ability to manage multiple projects successfully through completion

• Ability to apply technology to solve business problems

• Strong people interaction skills

• Significant experience supporting information systems

• Ability to work on all phases of complex work assignments

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options.

• Understanding of technical architecture and strategies of financial services systems and of the various business functions.

• Self-motivated and able to work independently or in a team environment.

• Superior oral and written communication, analytical and problem solving skills.

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization and Global Development Consultants (GDCs).

• Change agent with the ability to drive compliance, protocols, and standardization.

• Solid understanding of IT organizations and deliverables.

• Desire to work in a dynamic, fast paced environment.

• Detail-oriented.

• Ability to multi-task.

Send updated profile on Word format early for the submission.