Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Bachelor’s degree in an IT-related field plus 5 years in an enterprise environment
• Candidate must be located within commuting distance of Joliet (IL)/Arlington Heights (IL)/ Hammond, IN/ Apple Valley, MN or willing to relocate to the area.
  4+ yrs of experience in field Service support and engineering for the network running thousands of corporate network devices including PC's, phones, routers, switches, servers, UPS's, etc.
• Strong communication skills with experience dealing with customers.
• Must be able to work independently using standard practices and procedures.
• Incidents (INCs) and Service Requests (SRs)
• Develop Standard Operating Procedures for routine tasks.
• Be active in product-specific forums and communities, well versed in Cisco TAC procedures, and knowledgeable about Cisco’s documentation library.
• Involvement in Project work with self-manage discipline and pro-actively communicate potential jeopardy situations.
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face
• Familiar with ITIL standards not limited to problem management and change management.

Preferred Qualifications:

• CCNA Route/Switch preferred
• Follow through on commitments to end users and coworkers.
• Demonstrate values of honesty and continual improvement.
• Must be vigilant about identifying common workplace safety hazards such as unsecured cables and practice good housekeeping.
• Planning and Co-ordination skills
• Good Communication and Analytical skills

Minimum years of experience*: 8