Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills.
• Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to  isolate root cause of problems and recommend appropriate solutions to the customer to resolve the problem.
• Independently diagnose and resolve problems related to our applications.
• Research, troubleshoot and resolve escalated customer issues.
• Requires working at a fast pace, across multiple cases while maintaining close attention to detail.
• Ensure detailed recording of issues in tickets for engineering work.
• Facilitate communication between customers and other teams in the resolution of issues.

Preferred technical skills include:

• Configuration and support of enterprise software applications.
• Use of ServiceNow Platform a plus.
• Knowledge of Oracle and/or MS SQL Server, including the ability to write SQL queries.
• Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic.
• Knowledge of Windows and Unix server operating systems.
• Knowledge of git code repositories.
• Experience with Eclipse IDE.
• Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft  Visual Studio .NET (6 months of more) is a plus.
• Experience working with third party vendors (e.g. creating Oracle Support tickets).

Requirements:

• At least 3 years’ experience as a support specialist in large business enterprise of 1,000 people or more.
• Bachelor’s degree in Information technology (software engineering or software development) or other sciences related area, or equivalent work experience.

Experience required: 3-4 Years