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Detailed Job Description:

• Responsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365.
• Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure.
• Provide detailed documentation and summaries of incident/outage tickets.
• Ability to work an extended and flexible 24x7 day and night work schedule is required.
• Network Administration
• Knowledge of IP stack protocols and routing protocols
• Remote support for network infrastructure ranging from minimal up/down to advanced level routing and switching troubleshooting on carrier grade routers/switches. Escalation to engineering teams as needed.
• Linux
• Troubleshooting specialized carrier grade network devices running Linux on their core. Minimal application logging investigation on some Linux servers.