Job Seekers, Please send resumes to resumes@hireitpeople.com
Must Have Skills:
- 6+ years of experience in EndtoEnd Contact Center and should have strong experience in Genesys Cloud
- Must have experience in Genesys cloud IVR development Enhancements End to End Testing and Implementation
- Must have experience in Genesys Cloud IVR Development with API integrations with Backend systems
Qualifications Basic:
- Bachelor’s degree or foreign equivalent required.
- 6+ years of IT Experience in Contact Center.
Preferred:
- Must have experience in Requirements Gathering/Consulting for Genesys Cloud IVR, WFM ,Reporting
- Experience in Saleforce/Service now integrations with Genesys Cloud
- Experience in Genesys Cloud Chatbot, Chat, SMS development
- Ability to design complex speech based IVR call flows with multiple backend integrations
- Having GDF/GCAI experience with Genesys Cloud/Salesforce integration is a plus.
- Experience in JIRA and Devops tools
- Awareness/Experience in micro-services development is a plus
Minimum years of experience*: 5
