Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• 8+ years of experience in End-to-End Contact Center and should have strong experience in GDF(Google Dialog Flow/GCCAI development and implementation
• Experience in Requirements Gathering/Consulting to use GDF/CCAI Chatbot in Genesys Cloud/Salesforce/Service now agent desktop
• Ability to design complex GDF/CCAI call flows with backend API integrations

Detailed Job Description:

• Bachelor’s degree or foreign equivalent required.
• 8 + years of IT Experience in Contact Center.
• 8+ years of experience in End-to-End Contact Center and should have strong experience in GDF/GCCAI development and implementation
• Experience in Requirements Gathering/Consulting to use GDF/CCAI Chatbot in Genesys Cloud/Salesforce/Service now agent desktop
• Ability to design complex GDF/CCAI call flows with backend API integrations
• Experience in Genesys cloud for end-to-end contact center including IVR development, End to End Testing and Implementation
• Experience in WFM, Reporting
• Experience in JIRA and Devops tools

Minimum years of experience*: 6