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• Project Management,
• Cloud (Any Cloud AWS, Azure or GCP) - GCP is preferred
• Production Services Support 24*7
• Team Management

• Manage team providing technical support services to Customers using Cloud Products.
• Work allocation, monitoring etc.
• Keep track of KPIs and SLAs. Prepare reports.
• Perform RCA and take corrective measures.
• Appraise team and drive improvements.

Minimum years of experience: 8-10 years

Certifications Needed: No

Top responsibilities you would expect the Subcon to shoulder and execute:

• Project and Team Management
• Client Interfacing

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No