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• Communicate effectively, both orally and in writing, with users, unit staff and Managers.
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
• Analyze operational problems.
• Investigate alternative solutions and potential risk.
• Initiate corrective action.
• Record and report status.
• Teach and assist other staff and users.
• Project management.
• Server support.
• Telecommunications support.
• Database systems support.
• Enforce security standards.