Job ID :
3902
Company :
Commonwealth of Pennsylvania
Location :
harrisburg, PA
Type :
Contract
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Short Description:

 

The Help Desk Analyst provides Helpdesk Level 2 Support.  This position will be responsible to provide both phone and desk side support.

 

Complete Description:

This position’s primary responsibility is to transition the Bureau of Laboratory’s workstations from Windows XP (or later) to Windows 7.   In addition, the position will also monitor and support the Bureau of Laboratory computers, includes support and troubleshoot the IT hardware, networking and software applications. Performing first level helpdesk and/or technical support for various application systems being utilized by LABS. These  systems include, but are not limited to the BlazeLIMS,  Target Network, Cispro, Talisman ELDO, instrument interfaces/uploads to BlazeLIMS and other Bureau applications as necessary. The position is expected to work with end-users to troubleshoot any issues (ie. Login problems, printing issues, workflow questions, etc).  The position will also be expected to work with any contracted and/or application development staff who are the support personnel for the above systems to address more complicated and more technical issues.

 

Skills:

Skill        Required / Desired          Amount               of Experience

Windows 95, 98, and 2000 (must have experience with all)          

Required             3              Years

Windows XP      

Required             3              Years

Windows 7         

Required             3              Years

Internet Explorer 7, 8 and 9 (must have experience with all)       

Required             2              Years

Windows registry modifications               

Required             3              Years

Microsoft Office 2010    

Required             2              Years

Microsoft Active Directory management              

Required             3              Years

TCP/IP Networking        

Required             3              Years

File/Printer sharing and driver configuration       

Required             3              Years

Level 2 Help Desk Support experience (phone and desk side support)   

Required             3              Years

Solid communication skills           

Required                             

Windows Server 2000, 2003, 2008            

Desired                                3              Years

Juniper VPN      

Desired                                

Veritas Backup Exec       

Desired