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Short Description:
The Help Desk Analyst provides Helpdesk Level 2 Support. This position will be responsible to provide both phone and desk side support.
Complete Description:
This position’s primary responsibility is to transition the Bureau of Laboratory’s workstations from Windows XP (or later) to Windows 7. In addition, the position will also monitor and support the Bureau of Laboratory computers, includes support and troubleshoot the IT hardware, networking and software applications. Performing first level helpdesk and/or technical support for various application systems being utilized by LABS. These systems include, but are not limited to the BlazeLIMS, Target Network, Cispro, Talisman ELDO, instrument interfaces/uploads to BlazeLIMS and other Bureau applications as necessary. The position is expected to work with end-users to troubleshoot any issues (ie. Login problems, printing issues, workflow questions, etc). The position will also be expected to work with any contracted and/or application development staff who are the support personnel for the above systems to address more complicated and more technical issues.
Skills:
Skill Required / Desired Amount of Experience
Windows 95, 98, and 2000 (must have experience with all)
Required 3 Years
Windows XP
Required 3 Years
Windows 7
Required 3 Years
Internet Explorer 7, 8 and 9 (must have experience with all)
Required 2 Years
Windows registry modifications
Required 3 Years
Microsoft Office 2010
Required 2 Years
Microsoft Active Directory management
Required 3 Years
TCP/IP Networking
Required 3 Years
File/Printer sharing and driver configuration
Required 3 Years
Level 2 Help Desk Support experience (phone and desk side support)
Required 3 Years
Solid communication skills
Required
Windows Server 2000, 2003, 2008
Desired 3 Years
Juniper VPN
Desired
Veritas Backup Exec
Desired
