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Short Description:
The Applications Support Specialist is responsible for the deployment, monitoring and maintenance of the JNET custom applications and associated hardware and software.
Complete Description:
The Applications Support Specialist is responsible for the deployment, monitoring and maintenance of the JNET custom applications and associated hardware and software. An Applications Support Specialist is recognized as a technical leader and critical technical resource across multiple disciplines. The individual in this position provides oversight and direction to other members of the JNET applications support team.
The Applications Support Specialist monitors the JNET application environments for systems and data security compliance and provides recommendation to the Application Support Team.
This position is also responsible for providing Tier 1B Help Desk services in support of the JNET Production environment. The Applications Support Specialist assists with testing, identifies errors, and troubleshoots problems in JNET systems in Development, Test & Production environments.
This position’s responsibilities will include:
• Supporting Net IQ (formally Novell) Security Management Suite
• eDirectory, Access Manager and Identity Manager
• Supporting Oracle Weblogic Application Server
• Supporting IBM Websphere MQ
• Webmethods Administration
• Knowledge of SUSE Linux
• General SQL server operational knowledge
• Application and system maintenance management
• Knowledge of any Automated Testing Tools
• Knowledge of any Application Monitoring Tools
• Provide weekly project status reports to the JNET IT Applications Manager
• Knowledge transfer to designated Commonwealth staff
• Other duties as assigned
• 24x7 On-call Support
Skills:
Skill Required / Desired Amount of Experience
Experience providing application-specific support as well as support of associated hardware and software
Required 3 Years
In-depth technical knowledge and proficiency in networking monitoring tools
Required 3 Years
Webmethods administration
Required 2 Years
Proven ability to interact with all levels within an organization
Required 3 Years
Application and system maintenance management
Desired 1 Years
Knowledge of application development (Microsoft, Java J2EE, & UI technologies)
Desired 3 Years
Experience supporting NET IQ (formerly Novell) Security Management Suite
Desired 2 Years
Experience with eDirectory, Access Manager & Identity Manager
Desired 2 Years
Experience supporting Oracle Weblogic Application Server
Desired 3 Years
Experience supporting IBM Websphere MQ
Desired 3 Years
Knowledge of SUSE Linux
Desired 5 Years
General SQL Server operational knowledge
Desired 2 Years
Knowledge of any Application Monitoring Tools
Desired 1 Years
Knowledge of any Automated Testing Tools
Desired 1 Years
Bachelor's or Masters Degree in Computer Science or related business field, OR Microsoft Certified Systems Engineer (MCSE) and 3 yrs relevant exp.
Required
