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Short Description:

The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams.

Complete Description:

Incumbent will review, develop, and recommend changes to technical documentation within the governing elements of the OHARNG network. The types of technical documentation include, but are not limited to, business processes, standard operating procedures, user guides, administrator guides,

and network layouts. The technical writer will work with current staff to conduct analysis of current business practices in order to develop the necessary documentation. Candidate should possess excellent writing abilities, business analysis techniques for requirements gathering, business process modeling and development, and a strong background of technical knowledge in network infrastructure. Individual should be comfortable in using Microsoft Office products, to include Microsoft Visio.

The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower.

Years of Relevant Experience:

7 plus years

Preferred Education:

4 year college degree or equivalent technical study

Role Description:

All roles specified  plus the following:

•Ensure work remains within the agreed project scope.

•Coordinate work with other Lead Technical Writers as appropriate.

•Coordinate and procure the required skills and techniques required by the Application Teams for documentation needs.

•Communicate accurate and useful status reports to Group Lead and other management on a timely basis.

•Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.  Develop contingency plans as necessary.

•Manage expectations of the Technical Writers’ internal and external customers.

•Define documentation quality standards as needed.

•Conduct post project reviews and quality assessments.

•Ensure that defined processes are followed.

•Communicate related improvement measures to the team.

•Communicate clearly to Technical Writers their goals, organizational philosophies, policies and procedures.

Skills:

Skill        Required / Desired          Amount               of Experience

Experience with Flow charting to put procedures in a logical sequence  

Required             6              Years

Experience with Microsoft Visio               

Required             7              Years

Experience developing and defining documentation quality standards  

Required             6              Years

Experience business and technical analysis to determine what documentation needs to be in place

Required             6              Years

Experience developing and managing short and long term documentation plans              

Required             6              Years

Experience working with Application teams to determine documentation needs              

Required             6              Years

Excellent organizational abilities               

Required             6              Years

Excellent interpersonal skills both oral and written          

Required                             

SECRET CLEARANCE       

Highly desired