Job ID :
39155
Company :
Internal Postings
Location :
Atlanta, GA
Type :
Contract
Duration :
6 Months
Salary :
DOE
Status :
Active
Openings :
1
Posted :
19 Jan 2023
Job Seekers, Please send resumes to resumes@hireitpeople.com

Responsibilities and Duties:

  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem-solving process including actions taken
  • through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Responsible for troubleshooting o365 and submitting tickets to DPH through portal
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Heavy use of Windows and Mac OS devices
  • Assist network engineers with the installation, configuration and ongoing support of software, computers and applications Installation for various computer applications and programs.
  • Create and update documentation
  • Create documentation for staff for training purposes
  • Resolve Tier 1 support tickets

Minimal Education/Certification Requirements:

  • Bachelors Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
  • A+ and Net+ Certification or equivalent required.
  • Experience using a Ticketing system
  • Experience providing support via remote tools
  • Experience handling Technical Service Tickets
  • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
  • Ability to interact effectively and professionally, and provide exceptional service, both internally and
  • externally always advanced experience and knowledge of working with the Microsoft 365 Platformincluding Azure Active Directory and SharePoint administration
  • Ability to work in Active Directory
  • Understanding of Cisco Meraki

Experience required: 2-5 Years