Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

The selected candidate will be actively involved with the design, support, and long-term future of Judiciary Statewide projects and initiatives such as the following:

• Answer helpdesk calls and provide Tier I and II support, including basic system malfunctions up to and including full system replacements.
• Collect and analyze data to identify potential security violations, including ensuring compliance with technology/data security policies and procedures.
• Configure and deploy client workstations and associated operating systems and applications software
• Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals, including all iOS and Android Mobile Devices.
• Help verify new statewide software packages and system images work as proposed/designed.
• Receive and inventory new equipment and prepare used equipment for surplus disposal.
• Apply and grant permissions on approved system access requests.
• Effective written and verbal communication skills.
• Basic printer repair.
• Office 365 troubleshooting.
• Video conferencing troubleshooting.
• Android phone configuration.
• Other related duties as required.
• Oversees timely delivery of quality technical support to internal and external customers.
• Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
• May assess new products or services and suggest enhancements to senior management.
• Relies on extensive knowledge and professional discretion to achieve goals.
• Significant ingenuity and flexibility is expected. Requires a bachelors degree.

Experience required: 2-5 Years