Job Seekers, Please send resumes to resumes@hireitpeople.com
Job Summary:
- Serve as high level approver for specialized ServiceNow requests
- Confirm requests meet approval criteria and asset management requirements
- Inform submitters of proper requests required for desired services
- Work closely with NTT Service Technicians and Business Application & Technology staff to
- Provide some guidance for resubmitting ServiceNow requests correctly
- Review and update ServiceNow CMDB and DHS Asset Management inventories
- Promote asset management concepts and best practices
- Help facilitate Division office supply orders using state purchasing processes and procedures
- Address and escalate ServiceNow issues affecting daily operations
- Promote asset management concepts and best practices engaging user participation
- Update DHS Asset Management and ServiceNow inventories
- Pursue offboarded user hardware and wireless equipment returns
- Help track large scale technology product deliveries for Special Projects
- Work closely with internal and external clients to ensure overall success of Unit operations
- Identify hardware trends and report inventory discrepancies
- Maintain daily inventory summaries and weekly reports in MS Teams
- Provide status updates to Unit Manager
Qualifications:
- High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.
- ServiceNow experience
- Hardware asset management knowledge
Experience required: 6-8 Years
